Receptionist – Customer Service Specialist Intermediate

Who May Apply: Open to all qualified applicants
Date Posted: 3/31/2025
Closing Date: 4/14/2025
Position Salary Range: $20.45 - $27.12 / hourly; $42,699 - $56,626 / annually

Job Summary

The Office of Attorney General Keith Ellison has a clear mission: we help Minnesotans afford their lives and live with dignity, safety, and respect.  We are a dynamic group of dedicated professionals who choose public service as a calling, and we are actively and intentionally committed to supporting an internal culture that affirms that calling. The Office is one of Minnesota’s largest public law offices and as of 2024, has been recognized as a Star Tribune Top Workplace Minnesota four years in a row and Top Workplace USA for four years in a row.

The Office is seeking a Receptionist (Customer Service Specialist Intermediate) for our Town Square Tower office location. This position will provide customer assistance and other administrative support services to external customers such as citizens and private and public organizations, as well as the employees of the Attorney General’s Office, in person or over the phone. These services are offered by sharing a variety of detailed information on agency divisions, procedural information and services offered by the Agency. This work includes services such as receiving visitors, answering incoming calls, mail processing and several other office support tasks.  

A successful candidate in this position will be able to:

• Manage visitors, staff, and deliveries in a secure, friendly, efficient, and professional manner.
• Operate phone systems so that all calls, messages, and inquiries are directed to the appropriate people quickly and courteously.
• Process incoming and outgoing mail and faxes.

This position requires reporting to our Town Square Tower office location in person daily with occasional travel to provide back-up support at the Capitol office location.  

Minimum Qualifications

• Skill in:
  • Customer service sufficient to respond effectively to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and other electronic correspondence).
  • Customer service sufficient to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints and disputes.
  • Word processing sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors.
  • Using spreadsheet applications, such as Microsoft Excel to enter, compile, store, and retrieve data.
• Ability to:
  • Answer questions politely via phone, email, and other written or electronic correspondence.
  • Learn to use a multi-line telephone console, efficiently transfer calls, and take accurate messages.
  • Explain policies and procedures in a clear, concise, and professional manner to both internal and external customers.

Preferred Qualifications

• 2+ years of experience in customer service and/or receptionist roles and responsibilities.
• Education or experience in a law office setting.
• Knowledge of the programs and services provided by the Office of the Minnesota Attorney General.
• Ability to determine task priorities when multiple tasks have competing deadlines.

How to Apply

Interested applicants must apply online through the State of Minnesota Careers website, which is the State’s official application and hiring site. The deadline for applications is Monday, April 14, 2025.

•  Go to www.mn.gov/careers;
•  Apply for posting number 85243

Or  Direct Link

If you have any questions about the application process, please contact Theresa Pinger at theresa.pinger@ag.state.mn.us or 651-300-7162.

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Why Work For Us 

Working together to improve the state we love.

What do Minnesota's State employees have in common? 

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits 

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include: 

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify; for more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

An Equal Opportunity Employer

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities.If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at (651) 259-3637 or email careers@state.mn.us and let us know the support you need.