IT Training & Modern Work Specialist

Information Technology Division

Who May Apply: Open to all qualified applicants
Date Posted: 8/12/2025
Closing Date: 9/9/2025
Legal Assistant 7 Salary Range: $31.61 - $47.69 / hourly; $66,001 - $99,576 / annually

Priority consideration may be given to those that apply early; interviews may be conducted prior to the closing date.

Job Summary

The Office of Attorney General Keith Ellison has a clear mission: we help Minnesotans afford their lives and live with dignity, safety, and respect.  We are a dynamic group of dedicated professionals who choose public service as a calling, and we are actively and intentionally committed to supporting an internal culture that affirms that calling. The Office is one of Minnesota’s largest public law offices and as of 2025, has been recognized as a Star Tribune Top Workplace Minnesota for five years in a row and Top Workplace USA for four years in a row.

The Office is currently seeking an IT Training and Modern Work Specialist in the IT division of the Office.

A successful candidate in this position will be able to:

• Develop and deliver comprehensive training programs covering a variety of IT systems and tools (including Windows, M365 applications, Teams Phone, Teams Rooms, PowerApps, and more), offering practical hands-on instruction tailored to non-technical users in legal and government settings.
• Create hybrid and asynchronous learning experiences that accommodate diverse schedules, learning styles, and accessibility needs.
• Provide one-on-one and group coaching to reinforce digital fluency, build confidence, and support the adoption of new tools and workflows.
• Design and maintain user-friendly training materials, such as quick-start guides, videos, SOPs, and FAQs, using tools like Camtasia, Scribe, PowerPoint, and Microsoft Stream.
• Build and manage a centralized training resource library, ensuring materials remain current as technologies and user needs evolve.
• Lead IT onboarding for new hires, including training on essential systems, tools, and modern work practices.
• Champion collaborative and productivity-enhancing technologies across departments to promote efficient, modern work habits.
• Collaborate with stakeholders across IT, HR, Training and Development and leadership to align training strategies with organizational goals and address workflow challenges through Microsoft 365-based solutions.
• Assist in the design and rollout of Power Platform solutions (e.g., Power Automate, Forms, Teams integrations) that streamline business processes.
• Continuously collect user feedback and assess training effectiveness to drive improvement and ensure accessibility and impact.
• Evaluate emerging technologies and workplace tools, pilot and test new features, and provide implementation recommendations based on user needs and organizational priorities.

This position is eligible for a hybrid work environment (combination of in-office work and telework).

Minimum Qualifications

• Strong problem-solving skills, attention to detail, and the ability to manage multiple projects effectively
• Experience designing and delivering structured IT training programs for diverse audiences
• Proficiency with Microsoft 365 tools, including Teams, Outlook, SharePoint, OneDrive, Forms, Power Automate, and PowerApps
• Demonstrated ability to create user-friendly instructional materials, such as guides, video tutorials, and digital resource libraries
• Strong communication and interpersonal skills, with the ability to coach non-technical users and collaborate with stakeholders
• Knowledge of adult learning principles, user adoption strategies, and inclusive instructional design practices
  

IMPORTANT: All applications must include a cover letter that showcases relevant experience, particularly in training, M365 tools, and instructional content development. Applicants may also be asked to submit sample(s) of training content they have created.

Preferred Qualifications

• Degree in information technology, education, instructional design, communications, or a closely related field (equivalent experience may substitute for a degree).
• Relevant certifications such as Microsoft Certified: Office Specialist, Microsoft Certified Trainer (MCT), CompTIA CTT+, or Microsoft 365 certifications (e.g., Teams Administrator, Power Platform, or related).
• Four or more years of experience in IT training, user support, instructional content development, or digital enablement, preferably in a professional, legal, or public sector environment.
• Demonstrated ability to deliver effective technology training to diverse audiences, develop accessible learning materials, and support the adoption of collaboration and automation tools.
  

How to Apply

Interested applicants must apply online through the State of Minnesota Careers website, which is the State’s official application and hiring site. The deadline for applications is Tuesday, September 9, 2025.

• Go to www.mn.gov/careers;
  • Apply for posting number 88154
• OR Direct Link

If you have any questions about the application process, please contact Brooke Seekins at brooke.seekins@ag.state.mn.us or (651) 300-7025.

 

---

Why Work For Us 

Working together to improve the state we love.

What do Minnesota's State employees have in common? 

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits 

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include: 

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify; for more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

An Equal Opportunity Employer

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities.If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at (651) 259-3637 or email careers@state.mn.us and let us know the support you need.