Consumer Analyst – Consumer Action Division

Who May Apply: Open to all qualified applicants
Date Posted: 12/30/2024
Closing Date: 1/13/2025
Legal Assistant 3 Salary Range: $21.26 – $30.65 hourly / $44,395 - $64,000 annually

Job Summary

The Office of Attorney General Keith Ellison has a clear mission: we help Minnesotans afford their lives and live with dignity, safety, and respect.  We are a dynamic group of dedicated professionals who choose public service as a calling, and we are actively and intentionally committed to supporting an internal culture that affirms that calling. The Office is one of Minnesota’s largest public law offices and as of 2024, has been recognized as a Star Tribune Top Workplace Minnesota for four years in a row and Top Workplace USA for three years in a row.

The Office is currently seeking one Consumer Analyst in the Consumer Action Section of the Office.

Consumer Analysts assist the Office to improve access to justice, fairness, and opportunity for Minnesotans in a wide variety of matters including the following: debt collection, employment, utilities, medical billing, and housing.  Incumbents in this role are primarily responsible for answering the Office’s Consumer Assistance Hotline and providing information to Minnesotans on a range of inquiries and assisting in resolving disputes when possible. This position also includes preparing responses to correspondence the Office receives from the public. Consumer Analysts work collaboratively with our consumer protection staff and attorneys to review consumer complaints for violations of consumer protection laws, gather evidence, and prepare documents. Training on various consumer protection topics is provided.

This position is a rare opportunity to be a part of a committed team of Minnesota Attorney General professionals whose common mission is to make a positive difference in the lives of Minnesotans from all backgrounds and requires dynamic individuals with excellent organizational and communication skills, as well as the ability to work creatively and collaboratively.

This position is eligible for a hybrid work environment.

Minimum Qualifications

• Bachelor’s Degree in one or closely related areas below OR four years demonstrable related experience in:
  • Political Science
  • Public Administration
  • Communications
  • Social Work
• Skill in:
  • Customer Service sufficient to provide prompt, courteous and accurate information to customers in person, on the phone, through e-mail and other written correspondence
  • Active listening, conflict resolution, and objectivity
  • Effective oral and written communication
  • Microsoft Office 365 – intermediate level
• Ability to:
  • Adapt and work with diverse personality types in person, online, and on the phone
  • Identify internal/external customer needs, research matters, and provide resources, recommendations, solutions to customers accordingly
  • Multi-task including effectively prioritizing and managing a large case load with high attention to details and deadlines, professionalism, and minimal management support

Preferred Qualifications

• Fluency in Spanish, Hmong, Somali, Oromo, or other relevant language for Minnesota’s diverse communities
• 1-2 years experience in customer service

How to Apply

Interested applicants must apply online through the State of Minnesota Careers website, which is the State’s official application and hiring site. The deadline for applications is Monday, January 13, 2025

• Go to www.mn.gov/careers;
• Apply for posting number 82851
• Direct Link

If you have any questions about the application process, please contact Brooke Seekins at brooke.seekins@ag.state.mn.us or (651) 300-7025.

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Why Work For Us 

Working together to improve the state we love.

What do Minnesota's State employees have in common? 

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits 

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include: 

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify; for more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

An Equal Opportunity Employer

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities.If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at (651) 259-3637 or email careers@state.mn.us and let us know the support you need.