IT Infrastructure Supervisor

Who May Apply: Open to all qualified applicants
Date Posted: 12/20/2024
Closing Date: 1/13/2025
M1 Salary Range: $37.36 - $69.54 / hourly; $78,000 - $145,200 / annually

Priority consideration may be given to those that apply early; interviews may be conducted prior to the closing date.

Job Summary

The Office of Attorney General Keith Ellison has a clear mission: we help Minnesotans afford their lives and live with dignity, safety, and respect.  We are a dynamic group of dedicated professionals who choose public service as a calling, and we are actively and intentionally committed to supporting an internal culture that affirms that calling. The Office is one of Minnesota’s largest public law offices and as of 2024, has been recognized as a Star Tribune Top Workplace Minnesota for four years in a row and Top Workplace USA for three years in a row.

The Office is currently seeking an IT Infrastructure Supervisor in the IT Division of the Office. The IT Infrastructure Supervisor supports the mission of the Office by overseeing the daily operations and management of the Office’s network/systems and cybersecurity teams. Incumbents supervise technical staff, ensuring the maintenance and optimization of hardware, software, and networks, and managing IT projects to meet organizational goals. Incumbents play a key role in troubleshooting technical issues, providing guidance on system security, implementing best practices, and maintaining compliance with industry standards. Incumbents collaborate with other departments to assess technology needs, recommend improvements, and ensure the smooth functioning of IT systems across the organization. Strong leadership, technical expertise, and problem-solving skills are essential for success in this role. Incumbents must have superb customer service skills and a passion to create a culture of excellence in IT. Incumbents must be detail oriented and have excellent verbal and written communication skills. This position reports to the IT Division Manager.

A successful candidate in this position will be able to:

• Manage the day-to-day activities of the network/systems and cybersecurity teams to ensure completion of activities in a timely manner.
• Serve as an individual expert and leader to network, systems, cloud, and cybersecurity IT staff.
• Provide leadership and supervision to IT staff.
• Ensure that employees are productive and motivated.
• Hire staff, assign work, set priorities, evaluate performance, and assess staff training needs.
• Mentor, motivate, and oversee technical development of staff by assessing training needs and conducting training to help achieve their goals.
• Contribute to the development of standards, methods, policies, and procedures.
• Assist with the development and recommendations of budgets and controls expenditures.
• Manage the operations of assigned IT areas, including costs, methods, technology, and vendor management.
• Analyze complex and technical problems requiring diagnosis, testing, and judgment of which procedure is most important.
• Assess and evaluate operations to identify functional adjustments to improve performance.
• Recommend changes to system hardware, software, operations, and facilities to meet standards and department's mission.
• Advise management of required changes and ensure the development and implementation of systems improvement.
• Participate in developing and maintaining IT disaster recovery planning.
• Focus on short-term operational planning and execution of plans to achieve annual results.
• Determine the way work should be completed within established guidelines.
• Develop short-and long-range plans.
• Prepare project-phase plans, schedules, and cost estimates.
• Research, plan for, and assist in the installation of new or upgraded IT needs and requirements.
• Keep current on IT technology and advancements.
• Advise users and management on IT needs.

This position is eligible for a hybrid work environment.

Minimum Qualifications

• Degree in business administration, management, information technology, or closely related field (experience may substitute for degree).
• Five or more years of hands-on experience in IT infrastructure, server/storage/network engineering, cybersecurity, and/or related disciplines.
• Two or more years of supervisory / management experience.
• Excellent organizational skills and attention to detail, including the ability to work independently, collaborate and work effectively as part of a team, ability to prioritize projects and multi-task, and have strong interpersonal skills with both stakeholders and team members.
• Possess strong knowledge of management practices and current trends in information technology.
• Experience in: Network design and configuration; routing and switching technologies; network performance monitoring and troubleshooting; server and operating system management; virtualization and cloud infrastructure; backup and recovery; security infrastructure; security incident management; vulnerability management and penetration testing; security compliance; project management; team leadership; resource allocation and scheduling; automation and scripting; disaster recovery planning; high availability and load balancing; regulatory compliance; incident management and service desk.

Preferred Qualifications

• Knowledge of: CJIS Compliance; NIST Cybersecurity Framework
• Experience: Conducting technical training; analyzing and explaining complex data and analytics to management and external stakeholders; participating in short-and long-range IT planning including developing and implementing policies and procedures.
• Experience with the following systems/technologies: Microsoft Government Community Cloud (GCC); Microsoft Power Platform; Azure AD; Windows Server Operating Systems; Group Policy; VMware Cloud Foundation; Cisco FTD Firewalls; Cisco Umbrella; Meraki Networking; Nimble Storage; Veeam; Vertiv Liebert UPS; Vertiv Liebert CW; Microsoft Defender; Microsoft Azure Sentinel; SentinelOne; Qualys; Tenable; C-CURE.

How to Apply

Interested applicants must apply online through the State of Minnesota Careers website, which is the State’s official application and hiring site. The deadline for applications is Monday, January 13, 2025.

• Go to www.mn.gov/careers;
• Apply for posting number 82755
• Direct Link
  

If you have any questions about the application process, please contact Brooke Seekins at brooke.seekins@ag.state.mn.us or (651) 300 - 7025.

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Why Work For Us 

Working together to improve the state we love.

What do Minnesota's State employees have in common? 

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits 

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include: 

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify; for more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

An Equal Opportunity Employer

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities.If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at (651) 259-3637 or email careers@state.mn.us and let us know the support you need.